Product return request can be raised by the customer after getting delivered of the product from his / her account.
This return request will be shown in the admin panel Sales section.
After receiving return request, store owner or Admin user can accept or reject the return request with adding some remark on it. If the return request accepted, the refund process can be generated clicking on ‘Refund pending’ button.
After completing the refund process the return request status will be completed.